Experiencing World Class Service Excellence | Used Engines Blog

Invested everything to fund first store. Mom & Pop store to world class cited by Tom Peters Three stores now all family run. Big personality of Stew Leonard writ big across the business. In Guinness Book of Records for sales per square foot .... Was the ambience tangible in the hotel? â€" Yes. Was the quality evident in the Club Lounge and the bedroom? â€" Yes. Was the high service palpable from the people? â€" Not uniformly. Ritz Carlton is process dominated in principle in ...